Product Manager, Robinhood Concierge
Robinhood • Menlo Park, CA, USA; New York, NY, USA
Last updated 4 weeks ago
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Job description
Join a leading fintech company that’s democratizing finance for all.
Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
About the team + role
Robinhood’s value of Radical Customer Focus drives us to build innovative product experiences, services, and capabilities that help customers succeed at every level. As the PM for Platinum, you will be driving the strategy and execution of new product experiences and internal capabilities that will grow one of our fastest growing customer segments - High Value Customers.
You’ll lead a team dedicated to creating innovative approaches to service and exclusive offerings. You’ll be working closely with a passionate group of data scientists, engineers, designers and our leadership team. Your leadership will be instrumental in launching innovative features and platforms that empower our users.
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you’ll do
- Drive the execution of major initiatives that will deliver customer growth, asset growth, and retention
- Draft requirements for initiatives that are clear, accurate, and easily translatable into technical requirements. Be thorough in defining goals and success criteria.
- Be a leader, work across functions to provide clarity and direction to ensure initiatives are moving forward effectively
- Foster a culture of learning and iteration through experimentation.
- Partner across engineers, designers, researchers, data scientists and marketers to better understand our customers and their most pressing needs.
- Deliver delightful consumer experiences that take the uncertainty and fear out of finances.
- Ensure products are delivered on time with an extremely high bar for quality of experience.
What you bring
- Bachelor’s or Master's Degree
- 6+ years of direct product management experience building high-quality consumer products
- 2+ years of experience working in sales systems, consumer growth, CRM, or lead generation
- Familiarity and interest in sales processes
- Demonstrated history of using research, experimentation and analytics to guide decision making
- Past experience working with design and UXR in previous roles.
- Excellent communication and collaboration skills
What we offer
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.