Director of Solutions Engineering, Commerce
Lazer Technologies • Canada
Last updated 6 days ago
Hiring team
Job description
Lazer
Clients seek out our help because we have the talent to deeply understand their needs and provide industry, technical, or product insights that are uniquely valuable to their efforts. Our clients range from early-stage startups and venture studios to recognizable commerce brands and exciting enterprises. Some of our notable clients include Google, Shopify, Coinbase, Alchemy, Hinge, OVO, DIMO, and more.
We are a remote-first organization headquartered in Toronto, Ontario, with employees worldwide. We believe in providing the best experience possible for all Lazerites by fostering a strong community through regular events, company vacations, competitive compensation, unlimited PTO, and more!
Join Lazer and help us solve problems and build the next generation of products!
Job Summary
Lazer is seeking an experienced and visionary Director of Solutions Engineering to lead our Commerce Team and drive innovative, enterprise-grade e-commerce solutions on Shopify. In this role, you will oversee the Solutions Engineering function, providing strategic leadership in pitching, scoping, and solutioning for large enterprise brands. You will guide your team in crafting tailored Shopify solutions that address complex business needs, from platform migrations to feature implementations across the entire Shopify ecosystem (online, POS, etc.).
As the leader of one of the most talented Shopify-focused solutions engineering teams in the market, you will play a key role in shaping our technical strategy, ensuring delivery excellence, and fostering strong client relationships. Your technical expertise, strategic mindset, and leadership skills will empower your team to continuously grow and help clients realize their e-commerce vision.
The Role
Strategic Leadership:
Define and execute the vision and strategy for the Solutions Engineering function, aligning with organizational goals and client needs.
Mentor and lead a team of high-performing Solutions Engineers, fostering a culture of innovation, collaboration, and continuous improvement.
Establish best practices and processes for pre-sales, solutioning, and technical discovery to ensure consistent and scalable client success.
Client Engagement & Discovery:
Build and maintain strong relationships with enterprise clients, acting as a trusted advisor in defining their e-commerce roadmap.
Oversee the execution of in-depth discovery sessions, both onsite and remotely, to assess technical and business requirements.
Provide high-level consultative guidance on migrations, implementations, and optimizations within the Shopify ecosystem.
Solution Design & Oversight:
Architect and approve scalable, enterprise-grade solutions that leverage the full Shopify stack, including Shopify Plus, Shopify POS, and third-party integrations.
Guide the development of migration and implementation strategies, ensuring technical feasibility, scalability, and alignment with client objectives.
Ensure solutions are translated into actionable plans and executed seamlessly by the delivery team.
Collaboration & Cross-Functional Leadership:
Partner with Sales, Delivery, and Design teams to align client solutions with business strategies and technical capabilities.
Act as the technical escalation point for complex challenges, offering innovative solutions and maintaining project alignment.
Regularly review ongoing projects to ensure adherence to scope, quality standards, and client expectations.
Pre-Sales & Thought Leadership:
Support the sales team by contributing technical insights to pitches, RFPs, and proposals.
Oversee the creation of proof-of-concepts (POCs) and demo environments to showcase Shopify’s capabilities.
Represent Lazer at industry events, contributing to thought leadership and enhancing our reputation as a top Shopify partner.
Qualifications
Technical Expertise:
Extensive experience with Shopify Plus, including custom development, theming, app integrations, and API usage.
Deep understanding of Shopify’s architecture, ecosystem, and headless e-commerce implementations.
Strong technical foundation in web technologies, such as HTML, CSS, JavaScript, Liquid, and GraphQL.
Leadership & Professional Experience:
10+ years of experience in e-commerce solutioning or implementation, with at least 5 years in leadership roles.
Proven success in managing teams and overseeing the delivery of complex Shopify-based solutions for enterprise clients.
Experience working with digital agencies, consulting firms, or enterprise organizations.
Consultative & Strategic Skills:
Exceptional ability to engage with senior stakeholders and translate their business needs into technical solutions.
Strong presentation, communication, and negotiation skills, with the ability to influence decisions at all organizational levels.
Strategic thinker with the ability to prioritize and balance long-term vision with day-to-day execution.
Preferred Qualifications:
Shopify certifications or equivalent training.
Familiarity with other e-commerce platforms (e.g., Magento, BigCommerce) and experience managing multi-store or global implementations.
Experience with ERP, OMS, and CMS integrations.
Willingness to travel for onsite client discovery and workshops as needed.
Benefits & Perks
🌐 Work From Anywhere: Choose your workspace — all you need is strong wifi and a passion for building!
🧘♂️ Work / Life Balance: We believe in our team’s ability to have it all; a great career, and time to unplug and live…you know...life.
💪 Flexible Employment: Want to work full time or on contract? You choose! Work with us in the way that suits you best, with pay that's competitive.
🏖️ Unlimited PTO: Everyone needs a break. Take at least 15 days off a year, and more if you need—just be cool about it and keep the team in mind.
🎉 Regular Team Retreat: Join us for a week of team bonding at amazing destinations. Recent trips include the Dominican Republic, Cancun, and Hawaii — plus ones welcome.