Ting Internet is a leading fiber Internet provider in the United States, delivering future-proof internet in over a dozen Ting Towns across the country.

As part of Tucows (NASDAQ:TCX, TSX:TC), Ting is backed by outstanding resources and talent. We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the internet!

The work we do genuinely changes lives. If this sounds exciting, we’d love to hear from you!

About the opportunity

The Technical Project Manager is responsible for assisting in the design, execution, and delivery of IS solutions that support our organization's strategic objectives. You’ll be involved in various aspects of the solution lifecycle, supporting change management tasks and projects, ensuring they are completed within scope, schedule, and quality parameters. Working closely with stakeholders and collaborating teams, you’ll contribute to the development and execution of system changes. You’ll also support with any knowledge, training and documentation as part of the solution. Additionally, you'll play a role in assessing, optimizing, and enhancing existing IS solutions, aiming to improve system efficiency and user experience for your stakeholders.

This is a remote position accepting applicants based in US or Canada. This is a 6 month contract.

Job Duties

• Assist in the design and delivery of Information Systems solutions
• Support the development and management of change requests and project plans
• Collaborate with business stakeholders and technical teams to understand requirements and contribute to the translation of requirements into scalable technology solutions.
• Support communication plans by providing regular status updates and assisting with risk assessments.
• Translate business requirements into solutions requests for completion by technical administrators or engineering resources.
• Contribute to regular reviews and assessments of implemented solutions to ensure quality standards, performance requirements, and business objectives are met.
• Assist in the implementation of solution 'go live' and post-launch monitoring strategies.
• Foster partnerships with internal customers, stakeholders, and vendors.
• Assist in the development and maintenance of system documentation
• Collaborate and engagement vendors when support is required. Stay informed about upcoming changes and new features in comparison to our plan.

Knowledge, Skills and Abilities

• A team player who is able to manage the requests of multiple groups simultaneously
• Strong team collaboration skills with a willingness to learn and contribute.
• Familiarity with project management methodologies like Agile and Waterfall.
• Strong leadership, organization and communication skills
• Experience using and leading change with customer and sales solutions (e.g. Zendesk, HubSpot, Salesforce). Certifications are a plus but not required
• Strong problem-solving skills with the ability to translate business requirements into technical solutions.
• Experience using, managing and building reports and dashboards.

Qualifications Required

• Bachelor's or Master's degree in Information Systems, Computer Science, or related field.
• 1-3 years of experience in a relevant role, such as business analyst, project manager

The base salary range for this position is $85,200 -$100,00 USD for US residents OR $81,200 - $101,500 CAD for Canadian residents. Other countries will differ. Range may vary on a number of factors including, but not limited to: location, experience and qualifications. Tucows believes in a total rewards offering that includes fair compensation and generous benefits. Learn more about Tucows Benefits.

Want to know more about what we stand for? At Ting and Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality.

We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Tucows and its subsidiaries participate in the E-verify program for all US employees.

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