Manager, Client Onboarding
Coinbase • United States; Remote
Last updated 2 days ago
•
$148.8K—$175.1K
Hiring team
Job description
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
As the Manager for Institutional Onboarding, you will lead the team responsible for the customer due diligence processes for our Institutional and Corporate client base. With the combination of in-depth AML/KYC expertise, and a strong operational skill set, you will play a major role in crafting our strategy for providing a premier onboarding experience. You will help us effectively hire, manage and develop a high performing team that provides a high touch onboarding experience for our most important institutional customers.
What you’ll be doing (ie. job duties):
- Serve as a proactive thought leader across Institutional Operations, with a bias towards action and the ability to contribute to overall organizational strategy and direction.
- Effectively hire, manage and develop a highly successful team that provides a premier onboarding experience for high value traders, institutions and businesses.
- Influence Product, Sales, Compliance, and Legal teams to continually refine and improve KYC processes, ensuring Coinbase remains compliant with regulatory requirements while driving an optimal client experience.
- Make informed, data driven decisions by using an in-depth understanding of metrics, reporting, market knowledge and operations.
- Embrace efficient execution through the automation and simplification of complex processes using tooling and technology.
- Help create a better client experience by synthesizing and championing client feedback across internal partners.
- Develop a deep understanding of clients’ business models and their needs through relationship building and management.
- Utilize subject matter expertise of KYC/AML processes and requirements for institutional customers to shape operations.
- Foster a highly engaged organization, setting up opportunities for career development and growth.
What we look for in you (ie. job requirements):
- Motivated by Coinbase’s mission and creating a seamless support experience for our global institutional customer base.
- Minimum of 5 years of direct management experience.
- Deep expertise in KYC/AML processes and requirements for institutional customers.
- Experience serving institutional clients in a traditional brokerage, asset management, or trading context; or experience serving crypto-first investors.
- Excellent track record of growing and managing deeply engaged, high performing teams.
- Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
Nice to haves:
- Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.
- Subject matter expertise and experience in crypto.
- Proven ability to communicate effectively (verbal and written).
Job #: P69430
Pay Transparency Notice:
Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
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