Senior Short Term Planning Analyst

Robinhood • Denver County, CO, USA

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$77K—$115K

Robinhood

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Job description

Join a leading fintech company that’s democratizing finance for all.

Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

With growth as the top priority...

The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team:

We’re looking for a Short Term Planning Analyst to help us run the adventurous and business needs of the Workforce Optimization Department at Robinhood. This role will be responsible for performance of the staffing plan from 1-90 days. Responsibilities include interval level attainment, short term schedule effectiveness, capacity schedule optimization, business continuity planning. Workforce Optimization is a partnership forward organization. Partner will facilitate success in cross functional partnerships across Robinhood.

It is preferred that this role is located in one of the office locations listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do:

Manage shift bidding, swaps (Shift Marketplace), and time-off requests to maintain flexibility
Optimize agent shrinkage events on schedules in coordination with operations leaders
Optimizes the allocation of the agent resources in network within 90-days of event timing
Coordinate and manage surge response in accordance with surge playbooks
Ensure schedule compliance with labor laws and service partner contractual agreements
Complete root-cause analysis to quantify reasons for SLA performance, and recommend changes to enhance effectiveness across related workforce departments
Monitor daily BPO site performance to ensure optimal staffing alignment to vendor hour requirements and respond to real-time issues
Help with the integration and implementation of new call center technologies and new business units leveraging existing technologies

What you bring :

2+ years of experience in workforce planning
Passion for driving organizational change, with collaboration in mind. Finding solutions that move all of our cross functional partners forward
Experience in WFM solutions ( Aspect, Calabrio, Assembeled, or Nice )
Ability to articulately present analytics insights and make recommendations to leadership
Motivated to work hard in a fast-paced, dynamic environment

What we offer

Market competitive and pay equity-focused compensation structure
100% paid health insurance for employees with 90% coverage for dependents
Annual lifestyle wallet for personal wellness, learning and development, and more!
Lifetime maximum benefit for family forming and fertility benefits
Dedicated mental health support for employees and eligible dependents
Generous time away including company holidays, paid time off, sick time, parental leave, and more!
Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$98,000—$115,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$86,000—$101,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$77,000—$90,000 USD

Click here to learn more about available Benefits, which vary by region and Robinhood entity.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.