Blackbird Labs
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Blackbird Labs • New York, NY, USA
Last updated 1 week ago
•
$160K—$180K
Job description
Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.
Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.
At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.
We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.
We are an in-office culture that values the power of in-person connection and collaboration. Just as Blackbird fosters magical in-restaurant experiences, we believe being together ignites creativity, accelerates problem-solving, and strengthens the team spirit essential to driving our mission forward.
We are seeking a Director of Blackbird Club Strategy and Operations to help grow and manage our program focused on high-value consumers (HVCs). Success will be measured by topline revenue growth – accomplished through expanding our HVC membership base and increasing average spend per member at our partner restaurants.
This role combines strategic planning (such as optimizing spend thresholds for qualification criteria and structuring exclusive amenities as incentives) with the operational execution of our premium benefits like Breakfast Club and peak reservation access. You'll help ensure these amenities effectively drive spending behavior while creating exceptional experiences for our members.
This position requires both strategic vision and hands-on execution, ideal for someone who thinks with a GM mindset, can develop effective incentive strategies, and understands how to leverage exclusive amenities to influence consumer spending patterns.
Depending on your work location and experience the target annual salary for this position can range from: $160,000 - $180,000 USD. This range does not include the equity component of the overall compensation package. Disclosure in accordance with New York City's Pay Transparency Law.
Full time offers from Blackbird may also include stock options, benefits (including medical, dental, vision, flexible time off, 401(k)), and some not-so-standard, extra-fun perks — subject to applicable taxes and based on eligibility.
Blackbird Labs is committed to building a diverse and inclusive workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender identity or expression, sexual orientation, or any other basis protected by applicable law. Blackbird also considers qualified applicants with criminal histories, in a manner consistent with applicable laws. For US applicants, you may view the Know Your Rights notice here. Additionally, Blackbird participates in the E-Verify program.
Join us and discover what the best work of your career could look like here at Blackbird.