CX Compliance L&D provides end to end learning services, and management for all first line of defense compliance investigations, including Transaction Monitoring, Enhanced Due Diligence, Screening and Complaints. The team is responsible for the design, development, implementation and evaluation of all learning deliverables spanning new hire/cross skilling training, change management support readiness, and performance/quality improvement. The CX Compliance L&D Lead will be responsible for developing the operations analysts' EDD, and Sanctions, PEP, and Travel Rule Screening learning programmes.

What you’ll be doing (ie. job duties):

• You should have a strong understanding of global regulatory and legal requirements related to compliance, such as: Know Your Customer (KYC), Enhanced Due Diligence (EDD), Sanctions, and Anti-Money Laundering.
• You will have oversight, and govern the ongoing deployment and maintenance of the program, measuring program success, and soliciting feedback for future iterations.
• You will inspect and analyze metrics related to your workstream, and ensure L&D KPIs are met for completion, nesting first time pass, confidence in learning application, assessment data, and most importantly L&D’s impact on business performance and quality metrics.
• You will maintain multiple training program asset types: elearning courses, instructor led resources, nesting process documents/trackers, training calendars, etc.
• You will collaborate with multiple internal teams (Workforce Management, Vendor Management, Operations, Compliance etc) for training program feedback, to obtain required sign-offs, and for support with ongoing training deployments
• You will manage multiple projects and deployments simultaneously, owning all aspects of scoping needs, resource coordination, timelines, deliverables, and goals.
• You will work in tools like: Articulate, Docebo, Jira, Looker, Slack, and Gsuite products.

What we look for in you (ie. job requirements):

• Minimum of 5 years of experience in EDD, and/or Learning and Development with a significant focus on financial crime compliance in the cryptocurrency, fintech, or financial services sectors
• Deep understanding of financial crime risk management, in the context of Enhanced Due Diligence; including Source of Funds and Source of Wealth
• Proven track record of successfully managing complex projects with multiple stakeholders and delivering high-quality results within deadlines.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Experience with instructional design methodologies, e-learning tools, and learning management systems.
• Strong analytical and problem-solving skills, with the ability to identify training needs, evaluate training effectiveness, and recommend improvements.
• Ability to work independently and as part of a team, with a high level of self-motivation and accountability.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.

Position ID: P71451