Senior Operations Manager / Lead, CIS- Russian Speaker

OKX • hong kong

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OKX

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Job description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

As a Growth Operations Senior Manager (Lead), you will own and execute operational strategies within Strategic Markets (CIS region) that drive retail business growth, focusing on regional policies management, day-to-day operations, and product alignment. We are looking for the one with awareness of crypto/financial market trends and competitive landscape, since you will work closely with cross-functional teams—Growth, Merchants, VIP and Partnerships program teams, Trading Product, Customer Excellence, Risk, and Compliance—to establish scalable regional processes, localize user experiences, and strengthen OKX’s leadership in the global market.

This is a senior leadership role, reporting to General Management, with a strong mandate to build systems, influence strategy, and lead with impact.

What You’ll Be Doing

Develop and execute operational strategies to grow the regional business, driving market share and transaction volume.
Build and optimize regional team quality management frameworks, creating a tiered operational model for different user cohorts (partners, VIP, wholesale).
Establish effective SOPs for day-to-day operations; partner with Product and Risk teams to design localized user experiences that balance growth and compliance.
Engage closely with stakeholders and cross-functional teams to identify operational pain points, prioritize solutions, and co-create Strategic Markets features that improve usability and user experience.
Maintain a data-driven approach: analyze industry trends, generate actionable insights, and provide strategic recommendations to guide product and business direction.
Lead, mentor, and coach a high-performing business operations team, ensuring clarity of objectives, accountability, and strong execution.
Represent OKX in the global market: drive trust and long-term partnerships with key accounts while strengthening our brand presence.
Influence product roadmaps and collaborate with global, distributed teams.

What We Look For In You

Bachelor’s degree or equivalent practical experience from a FinTech or crypto company.
3+ years of relevant experience in operations, business strategy, or sales management within Internet, FinTech, blockchain, or cryptocurrency industries.
Demonstrated experience leading teams, mentoring talent, and managing complex cross-functional projects.
Native proficiency in Russian and fluency in English due to team and stakeholder engagement requirements.
Proven ability to analyze complex problems, design solutions, and drive measurable outcomes.
Strong communication and interpersonal skills, with experience working with executive stakeholders.

Nice to Have

Bonus points if you have previously worked at a crypto exchange!
Experience working across time zones and cross-cultural teams
Passionate about blockchain technology and the crypto payments space

Perks & Benefits

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
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