About Foursquare
Foursquare is the leading independent location technology and data cloud platform, helping businesses connect the digital and physical worlds with precision and purpose. Our products power everything from market analytics to targeted experiences, relied on by some of the world’s most iconic brands.
But what makes Foursquare truly special is how we work. We're a team of builders, problem-solvers, and collaborators who care deeply about impact – both in the products we ship and the way we show up for each other. Great outcomes come from strong collaboration and shared ownership, and we believe growth happens through real challenges – whether that’s leveling up a skill, tackling unfamiliar problems, or pushing a project forward in a new way. If you're excited by cutting-edge tech and a culture that values both autonomy and teamwork, you’ll thrive here.
About the Position
We’re looking for a motivated and eager-to-learn IT Operations Associate to join the IT Operations team in Belgrade! This is an entry-level role, but we want someone ready to take ownership of IT support tasks and level up their skills quickly. You’ll be the go-to person for conference room and A/V support, MacOS troubleshooting, and general IT requests.
In this role, you'll
- Provide conference room and A/V support, including Google Meet and Zoom setup and troubleshooting.
- Support macOS devices, including MDM tools (JAMF, Jumpcloud, Fleet), OS reinstalls, and end-user troubleshooting.
- Administer Google Workspace tools, with the opportunity to learn GAM command line.
- Manage IT tickets and documentation in Jira and Confluence.
- Deliver fast, customer-friendly IT support, prioritizing VIP and executive needs.
- Create and maintain clear, helpful IT documentation.
What you’ll need
- Some hands-on experience with IT support with independence
- Experience with troubleshooting
Google Meet, Zoom, and A/V equipment
MacOS troubleshooting
skills and a desire to learn moreStrong customer service mindset
- quick response times with attention to accuracyMotivated to learn
- especially when it comes to Jira/Confluence and Google Workspace toolsHybrid Schedule
- Standard in-office days are Tuesday-Thursday; occasional Monday/Friday support may be needed for events or business needs. In rare cases, critical events may require on-site support outside the standard schedule.- Your own
unique
talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!
Benefits and Perks
Things to Know
Foursquare is proud to foster an inclusive environment, free from discrimination. We believe that building the best products starts with bringing together diverse perspectives and backgrounds — it’s how we create better experiences for both our users and our team. We value every voice, and we encourage you to be part of building a company and products we love.
Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
#LI-HYBRID #LI-MM1
