I bring over a decade of experience leading highly technical teams in the FinTech space, with a strong focus on delivering complex, enterprise-grade solutions. Most recently, I’ve served as Director of the Technical Support team for the Americas at NICE Actimize, where I co-lead a global organization of 150–200 team members alongside the Director of International Markets. Together, we ensure our clients receive seamless 24/7/365 support across the globe. I specialize in building process-driven teams backed by structured training programs, which has consistently led to my teams serving as a pipeline of talent for other departments across the business. I emphasize customer experience as a core pillar of technical support—because technical expertise is only half the equation. Whether working with internal stakeholders (R&D, Product, Implementations) or external clients, I foster a culture of timely, professional, and clear communication. My personal skill set spans technical presentations, code review, troubleshooting, project management, networking, infosec, and product management. These technical abilities complement my full suite of management skills and impeccable client communication skills.